Customer Satisfaction Survey Results
Each spring we survey our clients and their families. We are proud to share the results with you.
Ratings of Care Staff
| |
April - 06
Excellent/Very Good |
| Friendly and Courteous |
100% |
| Appearance |
100% |
| Compassion |
100% |
| Punctuality |
100% |
| Care Competency |
100% |
| |
April - 06
Strongly Agree/Agree |
| 1. When I initially called Quality Care Partners to inquire about service, all questions were answered. |
91% |
| 2. The process for receiving home care was managed in a timely manner. |
91% |
| 3. When I call the office with a request or concern, it is handled in a courteous manner. |
91% |
| 4. My caregivers' supervisor handles my requests/concerns in a timely manner. |
91% |
| 5. Quality Care Partners was able to deliver care during the hours that I requested. |
82% |
| 6. Billing statments are received in a timely fashion. |
75% |
| 7. I receive the same caregiver(s) most of the time. |
91% |
|